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Lost my phone and was wondering?


Userlevel 2
I'm on Prepaid and lost my phone while I was I vacation. I bought quite a few boosters when they were double the minutes and data last year. I put my line on lost/stolen status and was wondering if I will lose my boosters if I pass my Base Plan Renewal Date. Thanks in advance

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Userlevel 7
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You have 90 days before your boosters are permanently gone if you are not renewing your base plan. http://help.koodomobile.com/prepaid/topping-up-your-account/do-top-ups-expire You can always buy a new prepaid sim ($20) and get another phone and you can swap your account to the new sim on self serve
Userlevel 7
Badge +4
Dennis wrote:

You have 90 days before your boosters are permanently gone if you are not renewing your base plan...

Do you get the $20 credit as well or is that only on new account activations?
Userlevel 7
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Dennis wrote:

You have 90 days before your boosters are permanently gone if you are not renewing your base plan...

Just new activation. I only learned that last week from David and Ahmad. http://community.koodomobile.com/koodo/topics/new-prepaid-sim-card
Dennis wrote:

You have 90 days before your boosters are permanently gone if you are not renewing your base plan...

i lost my phone and i need a new phone can i get one from koodo in walmart in strathroy
Userlevel 7
Badge +4
Dennis wrote:

You have 90 days before your boosters are permanently gone if you are not renewing your base plan...

You already started your own thread, Jenny, let's keep the conversation in there: http://community.koodomobile.com/koodo/topics/would-i-be-able-to-get-a-new-phone-if-i-lost-all-my-phones
Userlevel 2
Thank you all for all of your help. You've been very helpful. If I'm not going to lose my boosters for a little while, then I think I'll wait and see if anyone contacts me about finding my phone and if not I'll just have to buy a new phone and prepaid sim. Thanks again.

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