Koodo Community

Looking to change base plan on pre-paid service from $35 to $50?

I just topped up my $35 base plan and have not used the phone since topping up, can I remove the $35 base plan to change to the $50 base plan? Will the $35 plan be added back to my account?

4 replies

Userlevel 6
Badge +4
A change in plan takes effect immediately. It's best to wait until the day before your next top-up to avoid losing credit. Also, if you use automatic top-up, remember to adjust your amount.
Thanks me 50$
Userlevel 5
Badge +4
Hey Amy Lynn,

Were you able to change your Base Plan via your Self Serve?
Userlevel 5
Badge +4
Hello Amy Lynn, It's been over 72 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond. However, if you would like assistance from Koodo, please create a new discussion or send us a private message via Facebook or a direct message via Twitter.
Thank you Amy Lynn!