I am on a pre-paid plan with Canada-wide add-on minutes, so I should be able to receive any calls, but some people just cannot get a hold of me, and go straight to voice mail.
Any ideas as to why?
Best answer by Tayeb Koodo
Hey Peter 2,
Contacting our Technical Support is indeed the best thing to do as a representative from the appropriate department will be able to look into this and will guide you through the troubleshooting steps. I invite you to request a callback from one of our Customer Service agents. It is quick and simple to do so via our Virtual Assistant, who can also answer many questions you might have: www.koodomobile.com/chat
We look forward to assisting you!