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logging into prepaid account


Just returned from buying a prepaid sim card with a plan at a koodo store. After I registered and logged in I got this message:
generic error and to log out and than log.

Problem is I can't log on, any idea how long this will take to fix???
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Best answer by Mitchell Palmater 22 October 2015, 21:13

Hi there.
Yes people are experiencing some problems with the prepaid self serve at the moment.
Not sure how long it will take to fix but in the meantime, calling into customer service is the best way to go. If you explain that you are experiencing issues logging into self serve I'm sure they will have no problem helping you without charging any fee !

I've also learned that using a different web browsing can help, as well as clearing your cache.

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Userlevel 6
Hi there.
Yes people are experiencing some problems with the prepaid self serve at the moment.
Not sure how long it will take to fix but in the meantime, calling into customer service is the best way to go. If you explain that you are experiencing issues logging into self serve I'm sure they will have no problem helping you without charging any fee !

I've also learned that using a different web browsing can help, as well as clearing your cache.

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