Koodo Community

invalid sim number prepaid activation

  • 16 April 2021
  • 3 replies

Why koodo prepaid activation is showing invalid sim number?

3 replies

Userlevel 7
Badge +4

Where did you buy it?

Userlevel 7
Badge +4

Also does the SIM card mention Prepaid? It is different from the regular SIM.

Badge +4

If or when you press the “back” button during the activation process, this clears the SIM card number field. Since you’ve likely entered the SIM card number previously, when you try to enter the number again, the system sees this as a duplicate number and generates the error message.

Another possibility is that you may have entered the SIM card number incorrectly. Double-check that the SIM card number is entered correctly. If you’re having difficulty setting up your prepaid account, send a private message to Koodo via Facebook Messenger or a DM via Twitter.

https://www.facebook.com/Koodo or https://twitter.com/koodo