All discussions about Koodo Prepaid.
- 220 Topics
- 835 Replies
I am on a talk only post paid plan for $20 per month, but I wish to keep my number and change to a pre-paid base plan for $15 and then add a gig of data for $30, just in case I need some extra data, as I rarely use my phone. Do I need to change SIM cards? Can I do it over the phone, or should I visit a store? Is there still such a thing a post paid versus pre paid SIM cards or are they all the same now?
Sorry, I guess this is an odd topic, but thought I’d ask regardless. I am trying to port an existing phone number setup on a prepaid Koodo plan. I am told that once I port that number, my account gets cancelled (along with all the prepaid Boosters I have). I was hoping to port the number but NOT cancel the account. I was hoping to buy another Koodo SIM and setup on this account. Based on a call with Koodo, the only option is to port, which will cancel account. I am simply trying to keep my Koodo prepaid account active wfter I port and setup a new phone number on a new SIM. Koodo is happy to have me simply leave, which I will do if there’s no solution for this. Anyone have any ideas? Thanks!
I have spent days trying to get to my bill to see it. Now overdue. I know how much it is but I don't have account # to set up at bank. Selfseve keeps telling me my info is wrong. (Pre paid). Once I had computer to help halfway had to get human in turn had to try many different things to get me in and said I should not have another problem. That was over a week ago before my bill was due. Now I can't even get to the computer to get human. I'm really frustrated and ready to go elsewhere. Never had this problem in my life paying a bill. I just want it sent to me either by paper or email. Is that possible also. So how do I get my account number plz. Desperately lost in computer space. Phyllis
I have a prepaid plan. Basic stuff, nothing fancy. I pay $25/mo+taxes (every 30 days which keep shifting my expiration date earlier and earlier), and my current expiration date was SEP-02. I MADE A PAYMENT ON SEP-01, and yet my online account is showing that my account is SUSPENDED, because of “insufficient funds”, even though my account BALANCE CLEARLY SHOWS $25!!! So I PAID AGAIN on SEP-02, ANOTHER $25, and the system said “suspension lifted” or “account restored” or whatever the message says. But I go back to my account and IT STILL SAYS “SUSPENDED”, and now $50 IS IN MY BALANCE!!! WHAT THE HELL IS GOING ON????
Hi,I am making calls to Hong Kong and I have noticed that the minutes are being deducted from my Talk Booster rather than my Long Distance Talk Booster. Is there a reason for this? Could you please explain how can I make sure that the minutes I am using are deducted from my Long Distance Talk Booster?I am on a prepaid plan with multipleBoosters added onto my account.Thank you!
Hello,I am currently on a Postpaid plan, but I am planning to switch to Prepaid: the smallest $15 base plan, with 100 Canada-wide minutes. However, I talk with family in the US frequently on weekends.I understand that I have to purchase a long-distance booster to make outgoing calls to the US. I have two questions.On the prepaid plan, can I receive unlimited incoming calls from the US on nights and weekends, even with a limited-minute plan (my understanding is yes)? On the prepaid plan, will outgoing calls to the US on nights and weekends count against my minutes? Or are these unlimited?Thank you in advance for your help!
Hi,I’m a prepaid user with data and minutes booster left. Does anyone know if the data and minutes balances are linked with the phone number or the prepaid online account.For instance, in my case my current prepaid number has 1GB data and 100 minutes left. If I transfer my current number to a Telus sim card/account, and my current prepaid sim card installed on another phone with a new 2nd number, does the 2nd number have that 1GB data and 100 minutes?Thank you.
I’m a new prepaid customer. I’ve been trying to set my phone up and in the course of doing so, I made a test call to myself -- from my landline to my cellphone. When I did that, my cellphone didn’t ring, but some other phone did, and somebody else answered.So, it appears that “my” phone number isn’t just mine. Somebody else has it.What do I do?Thanks,cellnoob
Hi, I have used Koodo for some years, and I am in my trip now. However, I will back from my trip in few days and I want to active my account again. I am a prepaid customer, but when I log in to my account, I cannot find a way to active my account. Since every page looks like the picture I attached. Can someone help me please? Thank you very much!
So someone visits canada and orders your SIM card online… Then tries to top up using credit card..It doesn’t work because you do not accept international credit cards!!! So how am I supposed to use the SIM card that I ordered online…Why can’t I use an international credit card. I do not have a Canadian bank account…The process is broken, because you allow me to register an international bank account. I can do this through your Assist robot service… But to do that I need to organise a call back… and for you to call me back , I need to give you a Canadian phone number… so back to square zero..I bought your SIM card online bwcause I do not have a Canadian phone… so why do I need to have a phone number to get a new phone number!!!!! Very ill thought process.
Hi everyone! So I have a phone number assigned for a business, but no actual phone yet. I have my old iPhone 6 kicking around and was going to buy a SIM and have the number forward to that phone (at least until we have a physical space, and then I’m hoping to shift the number to the in-office phone). I’m assuming I’d have to put it on a pre-paid or short term plan in order to do this? Is this something I can do? I haven’t been in a situation where I’ve had the number before the hardware before, and Google was giving me mixed responses.
Got a new sim card today for my huawei mediapad 5t I'm currently with koodo but on my uncles tab I'm trying to hook my tablet up as pay as you go I've tried to activate my sim online it tells me to type the 19 digit number on the back on the sim card it says its invalid and its a brand new sim
Hi there!I am looking for some information. I am working with a homeless client and have found him housing but it is conditional on him maintaining a working phone. Is there a way for me to set him up with a prepaid account but deposit the funds for 6 months so he doesn’t have to make payments?
I bought a prepaid sim card for $50. I have spent 3 days trying to activate my phone and I keep getting blocked from finishing the top up, because it prompts me to pay again for a plan. Do koodo's sim cards cost $50 all by themselves, with a need to pay more for a plan? Or, is this just a way to force people into subscribing to a full plan instead of wanting to test this provider first?
I just bought a new prepaid sim card, I go trough the whole process, and after pressing the final Activate button it just says there. I waited more than 10 minutes and nothing happens, nor do I get any emails with my new activated account; I also inserted the sim card into the phone and no service.Is the activation system working? Should I use a different browser than Chrome or Edge?
Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need. The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there. Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will have a separate balance. (Will have to top up 2 different accounts and keep 2 separate e-mail addresses ) Thanks in advance.
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