All discussions about Koodo Prepaid.
- 220 Topics
- 835 Replies
2 days ago I bought a Koodo phone and have been trying since to activate the sim card that came with it. Everytime I get up to the payment step, I press finish and activate and the page does not move forward, only refreshes. I've tried with both my credit and debit visa vard. Even went to the store to buy top up vouchers and it still won't work
I just signed up for a Koodo pre-paid account for my wife. We did it at the Koodo store. I got a new sim card and would like to keep the same phone number. I currently have a Koodo account with two phones in my name. One that I use and the other is my wife’s phone. When we got the sim today and signed up for the pre-paid plan, it was done in my wife’s name. She now has a new account with the pre-paid plan. Do I have to cancel the plan in my name for my wife’s phone or will it be done automatically?How do i go about transferring my wife’s old phone number to her new sim.I went through koodo’s “ Let’s get started with activating you Koodo prepaid account” page to transfer the number, and realized that the pre-paid is already active when it said that the sim was unavaliable to activate. The next step on the page is to transfer the phone number. I can’t get there because the sim was activated in the Koodo store. So how do i transfer the number and how do I sign up to pay monthly for the
I just switched from Prepaid to Post paid. 2 questions:I am in the middle of the billing cycle for my prepaid, can I get a refund/credit? I was using automatic top-up. Is that automatically shut off now or do I have to do something? I tried going into my prepaid self-serve, but can no longer access it, understandably.Thanks.
In May 2018 I purchased a KOODO pre-paid sim card at Best Buy, Kingston, Ontario.I mentioned I was going to use this for two weeks while in Canada. No pre-authorized payments were set up. After two weeks I dropped by at Best Buy and asked how to cancel this pre-paid sim.Answer: just don’t pay, that will stop it. Fast forward 2 ½ years. November 2021, living in Europe. Received a note from a Collection Agency that I owe KOODO something around $120.00 + $40.00 odd dollars in interest at 28% over this time. Please pay as soon as possible since my credit rating is going to be effected.Help lines or agents are not approachable since I obviously don’t have a North American telephone number. So they cannot return my call, nor can I contact KOODO anywhere to try to sort this out.Any suggestions or help would be welcomeThanks, Peter Overpelt
I was a Koodo prepaid self serve customer and I switched my phone to Fido last month. Is it possible to claim back my balance of my original account?I switched my phone right after I had paid for the koodo base plan so can I claim that money back as well?Who I should go to for help if I want to solve these problems? Thank you.
Hey all, I am trying to activate my husbands sim card. When I go into the setup page for it, to type in the sim card number I get a flag saying that the sim card is unavailable to activate. He bought a prepaid plan and has been receiving emails from the company. even when I go to log in to the self serve his account and email is not recognized. Any advise?
I switched to Koodo ten months ago and got a prepaid plan with Canada-wide calling ($25/month), paid for by top-up vouchers offered to me by the customer service representative who handled our transaction. Two days ago, my phone ceased to work. Yesterday, I went to a Koodo storefront for an explanation and was told I had lost my number because I hadn’t paid for it because there was no credit card connected, yet I got my top-up voucher last week and my credit card was billed for it. Please tell me what is wrong and how to fix it.
Hey, Trying to register a new SIM card with my phone number, had to get a new phone. It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted. Have no idea what to do
I’m new to prepaid plans and just activated one (Oct 21) for talk only (100 min). On the account it says Payment Due: Nov 20, 2021. I assumed prepaid plans mean you pay for the service that you need only when you need it, this due date seems like I have to pay every month just like on contract/postpaid plan.Do I need to pay every 30 days even if my minutes have not been used up ?Can I top up only when I have no minutes left past the 30 initial days ?What happens on day 31 if I don’t top up ? Do I loose my left over minutes ?
I am activating a new sim card and porting my old number to Koodo prepaid, but when I press “activate”, it wont process. I press the “activate” multiple times but nothing happen. However, my credit card was charge 7x. Now I am frustrated and planning to dispute this to my bank. How can Koodo charge me Multiple times and NOT successfully making my account? I also attached a screen shot of my bank transaction history, I have 7x pending transaction.
Hello, I have a prepaid account an it was working fine until I stopped receiving calls and only got voicemails. I tested it out an called myself on my husbands phone. Can’t even see missed calls. Can’t even make phone calls when connected to the wifi, which I guess is normal with prepaid? I tried everything from taking the SIM card out, airplane mode etc. Nothings working.
Dear all, I am a new international student trying to setup my first local phone number. After a long search, I have decieded to make Koodo my service provider. However, it seems like it requires a local credit/debit card to do that. But do request a local banking account, they ask me to provide a local contact number…Is there any other way to activate my sim card? I already bought one from Best Buy and have it delivered to me.Thank you!
I have purchased US text and data boosters in my prepaid account, but we are in the States now and my phone won’t connect to a cellular network. I’ve tried manually choosing the provider, and removing and re-inserting my SIM card and nothing seems to work. My husband’s phone set up the same way connected right away when we landed in the US.
I’m starting to wonder if Koodo/Telus has started a strategy to pull/lure people off of prepaid and into their postpaid realm with their “starter plans” with “3G data speed” a la Public Mobile? https://www.koodomobile.com/rate-plans?INTCMP=KMNew_NavMenu_Shop_PlansBoth the $15 and $35 “Starter” plans are identical to Public Mobile, however there’s a draconian $13/100MB data overage charge, and Canada-wide messaging lists as “text only”. And since these are postpaid accounts I assume they would provide VoLTE service (with compatible device) as with the other postpaid plans which is a leg up on prepaid. It’s unclear what the outgoing voice minute overage fees are.
Hi, I’ve got an iPhone that is really messed up. Sending/Receiving texts & voice calls are not working properly. Is there a number I can call to get this resolved ASAP? I think there is something wrong with the connection to Koodo. Carrier settings maybe? Is there somewhere on this site that I can find the required settings I need to have in my phone? Here are the details from the test I have done this morning:Receiving texts:Slow to receive texts from iPhone. Not immediate – takes minutes.Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me. Sending texts:Sending texts is extremely slow and failes with “Not delivered”. Receiving phone calls:From another iPhone it doesn't ring and goes straight to VM.From landline it does not ring and does not go to VM. Please help.Thanks.
I went to the Koodo store at Willowbrook Mall and they helped me to transfer my number from a post paid koodo plan to a prepaid Koodo plan, saying the number should transfer in about 40 minutes, but it’s been 4 hours and I have no service showing on both my old phone and my new phone with the pre paid sim installed? Is this normal-what do I do?
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