Koodo Community



inaccurate text about my data add-on

I just received a text from Koodo that says 'you're used 95% of the data included in your data booster addon'. But when I look at my account I have 250 MB left of my 1GB addon. Why is the text inaccurate? Is the online amount wrong?

2 replies

Userlevel 5
Is this the first message that you have received? |The reason that I ask is that I believe that there are 2 warning messages - one at 75% and the other at 95%. But the best way to be sure - since the warning and the account information are not adding up, talk to customer service and have them look at your personal usage information - they would be able to tell for sure
Userlevel 7
Badge +4
Check your phone's usage indicator. I would go with which ever is closest to what your phone said you used