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i went to pay my prepaid phone bill and my account got charge twice


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also the money hasnt been added onto my phone plan just taken out of my account
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Autumn Schraeder wrote:

also the money hasnt been added onto my phone plan just taken out of my account

Unfortunately, the only way to solve this is to call *611 from your phone.

Another member mentioned that FB and Twitter don't support prepaid customers. Would like Bernard or someone official to clairfy this.

https://community.koodomobile.com/koodo/topics/data-booster-disappeared-3ulwj8snk5ti6

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