Koodo Community

i was charged two times

  • 19 February 2021
  • 1 reply

So i was paying onlineat prepaid and i dont know why but i was charged two times. Will the second charge go to my next months plan.

1 reply

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Yes, the system will hold your funds. You can put this money toward your next month’s renewal charge or purchase add-on boosters if you need them. Normally, the system will only take enough money to satisfy the amount of your base plan. You should see a positive balance in the Overview section of your self-serve prepaid account.

Edit: if or when your account is temporarily suspended, go ahead and make the necessary payment. The payment will go through despite showing that the account is still under temporary suspension (this is a known bug in the system). Do not make a second payment. The system usually corrects itself within a day or two.