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i sent you a request for passord change and got locked out why ? , all i am trying to do is top up with a prepaid card


i sent you a request for passord change and got locked out  why ? , all i am trying to do is top up with a prepaid card , this is not good customer service

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you need to call customer service to get it fixed. some times these hick ups come and I think they are trying to fix them.
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You can also make a payment by dialling #123 option 3 on your phone, or by making Koodo a payee in your online banking account.

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