Koodo Community

i jusf activited my koodo phone ..so i thought.. what am I doing wrong?


3 replies

Userlevel 7
Badge +4
hi Sylvie,
People in the forum are customers, we have no clue what was wrong with the account until tell us more. Have you received the confirmation email? can you log in to your prepaid selfserve?
Userlevel 7
Badge +4
Have you tried rebooting your device?  When you log into self serve, does it have a baseplan assigned?
Userlevel 5
This is one of the rare occasion where I will tell you to call the client center Sylvie: 1-866-995-6636.

I guess you need your device to be working ASAP and we have no tools to help with activations.