Koodo Community

Community

Solved

I have a small credit on my old monthly plan, can I transfer that credit to my new prepaid plan?


Does anyone know if I can transfer my monthly plan credit to my prepaid plan?
I believe there are no refunds but I didn't want that money to be go wasted. 

3 replies

Userlevel 7
As far as I know it doesn't work like that but the money isn't wasted. They owe it to you. You might just need to call them up and request a cheque sent out to you.
Jonathan I wrote:

As far as I know it doesn't work like that but the money isn't wasted. They owe it to you. You mi...

Thanks, I'll contact Koodo.
Userlevel 3
Jonathan I wrote:

As far as I know it doesn't work like that but the money isn't wasted. They owe it to you. You mi...


Hello Stranded! It won't be possible to transfert the credit from your postpaid account to a prepaid account. However, if you contact our Payment Services at 1-855-325-6636 (0 multiple times to reach an agent), a cheque will be sent to you by mail. Enjoy! 

Reply