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I have a Samsung Galaxy S3 & it is saying my Sim Card is locked & I need a PUK....can someone please tell me what this means?


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Userlevel 7
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You need to call Koodo and ask for your PUK code Do not continue to enter the wrong code or the SIM will become permanently locked and unsable
How can I call when my phone is locked?
Sherri wrote:

How can I call when my phone is locked?

Hello Dennis are you there?
Userlevel 7
Badge +4
Sherri wrote:

How can I call when my phone is locked?

You will need access to another phone from a friend or landline.
Sherri wrote:

How can I call when my phone is locked?

Ok but this is something i dont get when your locked out of your phone you should still be able to call Koodo!!
Userlevel 7
Badge +4
Sherri wrote:

How can I call when my phone is locked?

This is a security feature that was enabled to ensure your sim will need a code when you phone is restarted or inserted into another phone. It is not a Koodo function, but a standard used for all GSM networks/phones In the future you can turn this off by: Settings.> More > Security > Set up SIM card lock > Uncheck the box that says Lock SIM card. An idea was put forward to give customers the PUK code but it does not seem to be planned by Koodo http://community.koodomobile.com/koodo/topics/allow_customers_to_look_up_puk_code_in_self_serve Maybe someone can revive the idea Sherri?

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