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I bought my line today and the signal went off I wonder if anyone can help me with this

I have a prepaid simcard I bought it today and it was working and then suddenly it went off

4 replies

Userlevel 6
Hi there Mohamed, Have you tried to do a power cycle on the phone? Turn it off, remove battery, turn it back on.
ya I did that and it did not work
thx for the reply though
Userlevel 6
Hi Mohamed, can you check in the Network Settings if your phone somehow switched to 2G? That could explain why it doesn't work. If your phone is still on 3G/4G, give us a call at 1-866-995-6636 from a landline, #6 and we'll have a look into it. Thank you and welcome to Koodo Mobile! ________________________ If you see a good answer, give it a star.