Koodo Community



I am trying to top up from a prepaid phone

im trying to top up my account from a prepaid phone and the menu has nothing to do with topping up.

2 replies

Userlevel 7
Hi Joshua, if you mean the "We're updating our servers" message that shows up for me too. 😞 But you could try clearing cache and cookies and refreshing the page a few times.
Userlevel 3
Joshua, I would recommend going into prepaidselfserve.koodomobile.com/Overview/ instead of https://prepaidselfserve.koodomobile.com/ It should work for now. Hope this helps:)