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I am trying to activate my sim card and am paying using a prepaid visa. Why is it not processing my request?


I do not have a visa or mastercard credit card and I just purchased a prepaid visa card and it isn't being accepted as payment. Can anyone advise me as to what to do? Thanks in advance!

4 replies

Userlevel 6
What brand of prepaid visa card are you trying to use? Most will work but there are couple of exceptions like Vanilla brand.
Chris Petersens wrote:

What brand of prepaid visa card are you trying to use? Most will work but there are couple of exc...

The brand wasn't Vanilla brand but no worries, I managed to activate it by using a top up voucher in the end!
Userlevel 7
Badge +4
There has been some prepaid System issues with activations plus other stuff since Koodo did an upgrade. They are working on it.
Thank you! I did manage to activate by using a top up voucher.

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