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i am set up on pre payment plan but my payment has yet to be deducted and my payment was due yesterday


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Userlevel 7
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Hi Keith, It may take a few days to show up. If you are in doubt, call Koodo (*611) and they'll be able to tell you if it's all set up properly 🙂
Userlevel 3
Hey Keith, Just a quick clarification. There's a delay of 1 full billing cycle before the preauthorized payments comes into effect, so in the meantime, you have to make the first payment yourself. As Sophia mentioned, I would suggest giving us a call and an agent will take a look into this for you. Thank you. ________________________ If you see a good answer, give it a star.

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