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I added a talk booster, but still phone does not work...


Added booster - phone still doesnt work
Prepaid
Prepaid monthly top up has been done on a regular basis..

7 replies

Userlevel 7
Badge +4
Could you be a bit more specific? What doesnt work? Will the phone not turn on, can you send texts, make calls, etc?
Userlevel 7
Badge +4
When you logged into self serve, do you see  "Talk Booster Add-On  xx MIN"  under Current Booster Add-on(s) ?
can't make or receive phone calls.
it says the account has 25 dollars and that i have the talk  500 booster add on
Userlevel 7
Badge +4
Kristina Minder wrote:

can't make or receive phone calls.
it says the account has 25 dollars and that i have the talk &n...

Try restart your phone (Power off and on again) first.
If it doesn't work, taking SIM out for awhile and put it back in and restart your phone.
Userlevel 7
Badge +4
Kristina Minder wrote:

can't make or receive phone calls.
it says the account has 25 dollars and that i have the talk &n...

Does it show you are connected to Koodo? What phone do you have?
Kristina Minder wrote:

can't make or receive phone calls.
it says the account has 25 dollars and that i have the talk &n...

samsung S5 or S4  
will restart phone now
Kristina Minder wrote:

can't make or receive phone calls.
it says the account has 25 dollars and that i have the talk &n...

It shows that I am connected to Koodo and I have restarted the phone.  Texting works fine.

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