Koodo Community



How do I discontinue use of koodo

I purchased an Alcatel phone with a $50 top up card from Walmart in Canada only after I was reassured by the sales lady it will work in the United States. I found out after setting up and paying $15 for basic (like salesperson suggested) the phone does not work here. Can I please cancel the whole setup and get re-embersed for the monthly $15, the $10 for extra talk and the $50 top up card I purchases?

3 replies

Userlevel 7
Badge +4
Prepaid does not work outside Canada so if you were told that I'd go back to the sales person you had help you and talk to them about the issue.
Userlevel 6
Well, I suggest you go back to Walmart and get reimbursed for the whole shabang. The Walmart person was incorrect so there should be nor problem with the refund. Since you have a prepaid service there is no need to call koodo. Prepaid services expire on their own don't get cancelled. Which walmart store was this?
Penticton. Unfortunately I am in the Us for 4 months so cannot deal with that til next April. Thanks