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How can I get a call-back from tech support for prepaid?


Userlevel 3
Recently, I have had to call tech support a couple of times.

Each time I have arranged a callback (using the koodomobile.com/chat), and then I have to tell tech support that I have a prepaid plan, and then I have to wait on hold (for another 10 minutes or so) to get someone who deals with prepaid.

If I arrange a callback, is there not a way I can get prepaid support to call me back directly? I would rather not have to wait twice (once for the call-back, and the second time on hold for a transfer).
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Best answer by Dennis 22 January 2019, 19:43

I think this is a great idea. Currently Koodo assist does not seem to separate callbacks for prepaid but it totally should!

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Userlevel 7
Badge +4
I think this is a great idea. Currently Koodo assist does not seem to separate callbacks for prepaid but it totally should!
Userlevel 3
If no one knows of a method for this, I'll submit it as an idea instead!
Userlevel 7
Badge +4
You should, because there's non so far.
Userlevel 3
Done

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