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help please


i just bought a prepaid sim and set up my account online. it gave me my new number and it said my phone was activated but my phone isn't working. it won't let me call out or anything. anyone know why? it says no service. need help!!!!!

4 replies

Userlevel 7
Badge +4
It can take some time for the phone to become activated ( up to a couple hours but usually 15 minutes) You can sometimes speed up the process by doing a Battery and SIM pull: while the phone is on take out the battery and sim Card for a minute or so then replace them and turn it on.
i've taken out the sim and battery twice. it still is not working. says no service and then emergency calls only. so frustrating.
Userlevel 7
Badge +4
Melissa Hughes wrote:

i've taken out the sim and battery twice. it still is not working. says no service and then emerg...

Make sure that the phone is not set to 2g or gsm only in the settings menu under networks, set it to auto or 3g, 4g, LTE. Also make sure airplane mode isnt on. Oh and make sure your putting the SIM Card in the right way.Write a comment...
Userlevel 7
What phone do you have?

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