Koodo Community



Help me to buy add-on.

First of all, it seemed the site link of changing my billing information was crashed I couldn't change my credit card's expiry date. And I had to go to local business to buy voucher.. I have enough balance on my account but whenever I try to purchase stupid add-on to my account, there's no successful purchase signal. Keep coming back to add boosters, add-on(s) page. I'm really disappointed with this company

2 replies

Userlevel 7
Hi Adam, There is currently an issue with the service provider Koodo uses to manage the self serve accounts. They are aware and are working to get things fixed soon. Meanwhile you can add add-ons using the automated system from *611
Userlevel 5
Hey Adam! Mathieu is right, we are currently experiencing some issues with our add-on purchase. Can you please send us an email with your account information and a detailed description of the error you were getting (please also add the browser used, if it was through a cellphone or a computer) at this secured link http://koo.do/11eMLdy? We will pass the information along to our technicians to help them identify what is causing this! Please choose "Social Media" as a category when you send the email so we can locate it quicker 🙂 Thank you!