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help...fast...sim card number invalid....what ? its brad new


hey, i just got a new prepaid phone & when i try to register over internet, i'm being told my micro sim card number is invalid.....what"s up with that ? please help

7 replies

Userlevel 2
Double check the Sim card does it say prepaid on it? If not it may be the wrong sim
no it doest say prepaid on that little sim card, it says koodoo & there"s the sim card number...thats it. But my phone should be a prepaid, thats whats i did buy yesterday a bestbuy, it says prepaid on the box, everything should be fine but isnt. please help,
Userlevel 7
It sounds like you were given a monthly sim card and not the proper, prepaid sim card. Prepaid sim cards have "prepaid" written on them. Monthly sim cards have "monthly" written on them. You should go back to Best Buy and speak with a manager
Ahmad wrote:

It sounds like you were given a monthly sim card and not the proper, prepaid sim card. Prepaid si...

Postpaid SIM cards don't have [i]monthly written on them.
Ahmad wrote:

It sounds like you were given a monthly sim card and not the proper, prepaid sim card. Prepaid si...

doest say monthly no, just koodo & the serial number
thanks so much....i did go back to bestbuy & they gave me a new box with the proper phone & sim card. you're right it says 'pre-paid' on it. I guess Koodo did send a pre-paid box to bestbuy with the wrong sim card & then bestbuy sold it to me. who's to blame ? Anyway, my phone now works & i'll forget about that bad 1st day with koodo. New start ! thanks again
i had a similar incident at walmart in nanaimo. turns out all the phones they had had the wrong sim card in them so they had to send them all back! i got a refund and bought the same phone right from the koodo store instead. was even $2 cheaper than walmart!

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