My son has had a prepaid account account with Koodo for 6 months, it has been automatically billed to my credit card without issues until this month. This month's transaction did not process (credit card was fine) and when I try to process it manually (using 2 different, valid credit cards) I get the error message below. I changed the account profile from his name to mine (addresses are the same - and it processed without issue for the past 6 months) but it still declines. I have wasted several hours on this now.
Unable to Process TransactionWe are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.