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"Generic error. It looks like something went wrong, but don’t panic. "


Userlevel 1
Error message: It looks like something went wrong, but don’t panic.

25 replies

Userlevel 7
Try clearing your browsers cookies/cache
Userlevel 1
I tried that. Same results. This also happens on different PCs and on my cell.
Userlevel 5
Which browser are you using, Jacques? Our website works best on Google Chrome or Firefox. Also, do you have a Pospaid or Prepaid account?
Userlevel 1
Hi Anna. I called Customer Support and she said that Koodo is in the process of changing servers/software and that's what is causing the error.
Userlevel 5
Oh okay. Thank you for letting us know! In the meantime, you can call Customer Support and they will do any changes that you need without charging the service fee. Thank you for your understanding Jacques!
Userlevel 1
It's been almost a week now and I'm still getting the same error. I cleared my cache on IE, Firefox and Chrome. Same error. I CAN get in my account but can only display certain tabs on my account (My profile) but I CAN'T display parts of other tabs (Billing, I can do Top-up, Credit card info, Transaction History but I can't get to Automatic Top-up - getting generic error). I CAN'T get to the Overview tab and CAN only get to parts of Base Plan & Booster tab.
I have the same problem on all platforms, on different computers and on my cell phone and this only started happening after I changed my phone number. If this is a system problem (which I doubt very much considering the length of the outage), when can I expect it to be fixed? If it's a problem with my account, How do I get it fixed? The problem is definitely NOT on my end.
Thanks,
Jacques.
Userlevel 5
From what I've read on this post, it seems as though Koodos servicing is not complete. But on the other hand, you would expect a dramatic increase of customer complaints, similar to yours. Maybe it's time that you call them back, get an up date on the servers status. At the very least ask the Techs to trouble shoot between their equipment and your phone. Sorry to see you in this situation. I admire your patience levels/skills, very admirable and something I aspire too.
I am new to Koodo and have not able to sign into my account at all.

I was able to signup/activate online but have not been able to login at all.... i have reset my password, used different browser and machines with the same result. Just makes me wonder if i made a right result with koodo?

Generic ErrorOh no! 
It looks like something went wrong, but don’t panic.

I'm in the same boat. I've been a customer for 2 weeks now and I haven't been able to log in once 😞 I've emailed, called and visited a kiosk and it still isn't fixed. My partner got his account at the very same time and he had no issue logging in. It would be great if it can be fixed soon as I'll be living in mountain with no access to the kiosk easily.. Oh and I think that there aren't heaps of complaints because you have to sign up to post here. I nearly didn't bother

Userlevel 1
Jade wrote:

I'm in the same boat. I've been a customer for 2 weeks now and I haven't been able to log in once...

I find it interesting that the part if their system that's taking my payment every month has no problems.
Userlevel 5
Jade wrote:

I'm in the same boat. I've been a customer for 2 weeks now and I haven't been able to log in once...

Good one
Jade wrote:

I'm in the same boat. I've been a customer for 2 weeks now and I haven't been able to log in once...

I have the same problem. I have 2 weeks since I activate my cell phone with Koodo but I can't loggin in my account. I want to apply a booster so I can talk but I can't even trying by the *611 customer service
Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log in. I don't even know what my password is anymore to try due to them changing it when I called and I can't reset it either 😞 Gah!! I need to recharge very soon to 😞
Userlevel 6
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

This seems to only be affecting some people under certain mysterious circumstances.
So far I have never had an issue, but I've seen it happen before.

Worst case scenario you can just call *611 to top up.
Good luck Jade!
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

Unfortunately not as they were having issues putting my card on my account. Soo frustrating. My partners prepaid login works just fine! 😞
Userlevel 6
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

Grab a koodo card from shoppers or something!
Call it in.
Kind of a pain, but it's going to be fixed soon ! 🙂
Userlevel 1
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

After 2 weeks of not having the problem fixed, I called Customer Support again (1-866-995-6636) yesterday and talked to Christian who logged in my account with my credentials and was able to replicate the problem, proving that the problem is on their end (yayyy). He opened a ticket with Tech Support and added the ticket number to my account notes for reference if I want to call back to get an update. He said it should be fixed between 24 and 48 hours. He changed my password to a temporary one to log in my account - don't give them your password - and he forgot to give it to me (and I forgot to ask for it) so I called back and they gave me a new one.
Stay tuned for the conclusion of this exciting saga (within 24 hours now).
Jacques.
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

Stay tuned?  Hmmm......

I get this problem also.  A LOT.  Once in a while I can get it.  Other times I cannot.  Koodo seems to have a lot of issues with their Self Care web site.  Hopefully they can put more effort into maintaining it.
Userlevel 1
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

Yayyy!!! I checked yesterday and the problem is fixed!!! Maybe they meant 24-48 Koodo hours; not the regular hours the rest of the world uses. Please feel free to use the instructions in my previous email if it's still a problem for you.

Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

Still not working for me.  My grand daughter is driving me crazy.
Userlevel 5
Jade wrote:

Has anyone been able to get in yet? I still haven't heard back from Koodo and I still can't log i...

Hey John Try what Jacques did. Call Koodo, talk to a rep, use the Jacques/Christian (above) conversation as your talking point.
I signed up with koodo over a week ago, and every day I've been experiencing this problem. I *still* cant log in and get the error despite clearing caches, changing browsers etc
Userlevel 2
I've also been getting that error for over a week. I called customer service 3 or 4 days ago and they agreed it was on their end and they said they would call when it was fixed. So far no call.
Same issue here. 3 days with Koodo, want to get internet booster (literally: wanna BUY stuff from Koodo) but... Oh no!
It looks like something went wrong, but don't panic.
Of course I cleared cache, restored pasword, rebooted notebook and tried other devices.
My wife's been with Koodo 1.5 month and had problems with loggin-in her SefServe [i]many times during this short time. Sigh...
Userlevel 1
You can't fix this on your end. The problem is at Koodo's. You will have to call Tech Support.

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