So here is the back story: I was a Koodo prepaid member for a couple of months when a friend suggested I try Wind out. So I did. Wind was alright while I was in St. Catharines. Suddenly I need to relocate to Timmins and there is no Wind coverage, instead they piggyback on Telus/Koodo network. So I went to a Telus store and bought a prepaid sim card, installed it and now I am having troubles. First, my login account for the prepaid section is frozen. Understandable, I did switch to Wind. Second, I try the "Register Now" button and enter my phone number. I get this message: "The phone number entered is invalid or you may have created your profile already". Third, I call Koodo customer support. No help whatsoever. She tells me I have to buy a new prepaid sim card, which I told her I did. Then she says she cannot activate my prepaid account because there is no line attached, which I agreed. But when I inform her that I am trying to register BACK onto prepaid from Wind, she tells me that my number is gone... Which it is not, because I am using it to talk with her on the phone. If anyone has managed to read this far, I really appreciate it. What should I do now? Should I call tomorrow and hope to get another cust rep, or do I have to abandon my cell number that I have kept for six years?