Koodo Community

Community

Solved

Forgot prepaid self-serve password and want to change


i have been prepaid customer for over a year i put my gf at the time her email and forget the password im not with her anymore wanna use my password and my email

2 replies

Userlevel 7
Badge +4
You have two options I thinks 1) Call your ex (who is the owner of the account I guess?) and make her change the e-mail for yours + your password and then you can take over the account and change the password. 2) Call Kodoo and explain what happened. They will suggest you the best thing to do!
Userlevel 7
Badge +4
You'll need to call Koodo, *611, Dale. They'll probably ask you for your pin so that you can change your email address and pick a new password 🙂

Reply