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Forgot answer to security question


Hi!

I have forgotten my password aswell as the answer to the security question (I’m 99% sure I remember the answer but must’ve spelled it differently when signing up). 

My base plan has expired so I am unable to call customer service about this. How can I access my account and re-activate my account when both of these have been forgotten and Im unable to call customer service?

Thanks!

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Best answer by Dinh 1 June 2021, 08:53

I don’t think Koodo have security question. Is that the question of your email address?

If you don’t have access to the email to reset the password of the Koodo account, you would have to contact Koodo directly and ask a rep to assist. I recommend you chat with a rep via facebook https://www.facebook.com/Koodo /twitter messaging.

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Userlevel 7
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I don’t think Koodo have security question. Is that the question of your email address?

If you don’t have access to the email to reset the password of the Koodo account, you would have to contact Koodo directly and ask a rep to assist. I recommend you chat with a rep via facebook https://www.facebook.com/Koodo /twitter messaging.

I don’t think Koodo have security question. Is that the question of your email address?

If you don’t have access to the email to reset the password of the Koodo account, you would have to contact Koodo directly and ask a rep to assist. I recommend you chat with a rep via facebook https://www.facebook.com/Koodo /twitter messaging.

Koodo asks a security question if you want to reset your password. But this is great! I’ll contact them on facebook tomorrow. Cheers!