Hopefully, someone can help.
I got myself a famous eSim voucher for my Koodo prepaid. I wanted to transfer my physical sim to eSim because I have two numbers: a Canadian and abroad.
I went through the guide and successfully downloaded and activated my eSim. And...it doesn't connect to the network and mobile data. The automatically select network is on, but "Choose network" is disconnected, and I cannot tap on it. I tried to reboot my phone, didn't help. The physical sim card works just fine.
Did I miss something, or should I call a rep to deal with this issue?
My device is Pixel 5
Best answer by Dinh
I found this thread on Google fourm https://support.google.com/pixelphone/thread/9794615?hl=en There was one screenshot there, was it the same as yours? From the convo, I think the screen was screencaptured when the eSIM wasn’t added (activated) , the OP later managed to add esim and it worked.
I wonder, if your eSIM initially was activated properly. When you were at the store, did it work? If possible, can you re-add the eSIM from the QR code?