Koodo Community

doubled charged

i just topped up my account for $20 and the page wouldn't go to any other links after it completed the transaction so after 2 minutes i finally refreshed the page.  It turns out by doing so it charged me another $20.  I've spent the last 15 minutes trying to find a stupid # to call Koodo and this bs system they have setup has no straight forward way to get a hold of an agent!

3 replies

Userlevel 5
Dial 1-866-99-KOODO (1-866-995-6636).Hours of operation (local time):
  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm
Userlevel 6
Hi there, here is the number to reach us for prepaid customers +1 647-788-3948. Thank you! 
Userlevel 6
Alternatively, that extra 20 will just sit in your account until next month.
It doesn't just go into the void.
You can use it to pay next months bill or buy boosters 🙂