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Do They Recognize My Credit Card Or Not?


Message: "Unable to Process Transaction We are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." I'm trying to "top up" my prepaid account in order to buy more boosters. I just successfully bought 500 MB of data, but then I tried to add money to my account for future booster purchases, and got the above message. They had no problem with my credit card when I bought the booster, but when I try to simply add money to my account, they can't verify my credit card info?

8 replies

Userlevel 6
Hi Jake, this is odd indeed. I suggest that you contact us over the phone as we can't check accounts from here. We can be reached at *611 from your cell or 1-866-995-6636 from another phone (free call). Thank you! ________________________ If you see a good answer, give it a star.
Userlevel 5
You should contact Customer Service since this is a billing issue/problem that cannot be solved on a public forum. *611 on your Koodo cell.
Same thing is happening to me and my friend as well. They didn't even take my auto top up and send a message saying it expired? I now have no phone. I went on to top up manually and it says it cannot verify my credit card? Whats going on?
Userlevel 7
Badge +4
Kelly Crawford wrote:

Same thing is happening to me and my friend as well. They didn't even take my auto top up and sen...

You can still contact Customer Service from your Koodo phone : *611
Kelly Crawford wrote:

Same thing is happening to me and my friend as well. They didn't even take my auto top up and sen...

I did that and it still said they could not verify my account. My friend talked to someone this morning because they are having the same problem and they said prepaid does not take credit cards?
Userlevel 7
Badge +4
Kelly Crawford wrote:

Same thing is happening to me and my friend as well. They didn't even take my auto top up and sen...

-.... they could not verify my account. - .... a message saying it expired? When was last time you topped up your account? If it was more than 90 days, your account would expire... And yes, the prepaid does take credit cards.
Kelly Crawford wrote:

Same thing is happening to me and my friend as well. They didn't even take my auto top up and sen...

This is a new phone I just got it a month ago I have added booster on with no problem but when I go to top it up it will not work
Userlevel 7
Badge +4
Kelly Crawford wrote:

Same thing is happening to me and my friend as well. They didn't even take my auto top up and sen...

Hmm, this is strange... Did they say that they are having some technical difficulty? I would call them again, also you can contact them via e-mail since a billing issue/problem cannot be solved here. http://koodomobile.com/en/on/contact.shtml

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