About a month ago I paid for 1 GB of data on my prepaid Koodo phone. This is $30 worth of data for those of you who may not know. My base plan is a $15 texting plan. Shortly after purchasing the data, my base plan ran out and I was unable to renew it right away. However, I was not concerned because the website claims the data carries over.
Now, a month later, my account overview says I have only used a little over 200 MB out of 1000 or so (whatever amount of MB equals one GB), but when I turn it on it refuses to work. My base plan is up and running - meaning I am able to text - and I always have service where I live. My phone is an Alcatel Lume and works fine for everything else; the ONLY issue I am having is that my data is refusing to work. Can someone offer any suggestions on how to fix this? I am getting very frustrated with it because that's $30 wasted.