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credit card setup problem


Hi! I tried to setup the automatic top-ups with my credit card but the website gave the expire year is 2020, and the biggest one is 2020. But my is 2021. So obversely it was blocked by this case. So what should I do to add my card? Thanks.

5 replies

Userlevel 7
Badge +4
I would call Koodo in this case. Or add another card. *611 on your koodo cell. It's a free call
Okay, I see. I think it's a technical problem, so how could I reach the tech. support? And is this kind of support is free or charge? Thanks
Userlevel 7
Badge +4
Trence Wong wrote:

Okay, I see. I think it's a technical problem, so how could I reach the tech. support? And is th...

Its free. Just tell them this doesnt work on self serve. And *611 will get you to tech support
Trence Wong wrote:

Okay, I see. I think it's a technical problem, so how could I reach the tech. support? And is th...

Okay, thank you so much. Have a good night !
Userlevel 3
Hey Trence! Thanks for flagging this with us. I've sent this to the team here and they will expand the expiry date list so that customers like you can add a card. Again, I appreciate you taking the time to let us know about this.

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