Koodo Community



Chip doesn't work

I have bought a chip and a top-up voucher. I have already activated my chip, but it is not working. I coudn't call anyone and the internet doesn't work. What should I do?

2 replies

Userlevel 7
By chip do you mean the sim card? Make sure your phone isn't get to 2g only. Also make sure that you have inserted the sim correctly.
Userlevel 7
Badge +4
What phone are you using? Was it purchased from Koodo? If not, where did you get it and is it unlocked?