Your website is insanely archaic. I just received my SIM and was trying to activate a pre paid plan. I went though all the steps and it said the charge was denied by my card issuer. I tried another time as there shouldn't be a problem with my CC. Didn't work. Went through the whole process again with a different card thinking maybe it was my mistake and it didn't activate again citing the same reason. Log into my banking and there's over $150 in charges over the 2 cards from my attempts. This is completely unacceptable. I tried to contact the call center and after way too many prompts and "heads up!"'s from the robot guy I find out it is closed. This situation needs to be rectified and I need to be justly compensated for my losses and frustration.