Koodo Community

Community

Solved

changing base plan when registered for automatic top-up


I want to use auto top-up but I need to be able to change my base plan when I travel in Canada. Can this be done easily? How?

3 replies

Userlevel 5
Yes it is! you can call *611 and change your base plan over the phone by listening to the prompts. or by simply logging into koodo self serve for prepaid and changing it online 😃
Okay, but how does that work with automatic top-up? I would also need to change the top-up amount.
Userlevel 6
Likely be best to call *611 and talk to a Koodo rep about changing your top-up amount

Reply