We are on the $35 pre-paid plan. I had auto top-up set up and my base plan expires end of: Sep 16, 2019.
I want to switch to the $15 plan.
Should I wait until the 15th or 16th to do it? I tried to do it now and it said my balance didn't cover the change. I have $3.50 sitting there from the top-up discount and it wanted me to pay the remaining $11.50 on my credit card.
Since I prepaid $35 already I shouldn't have to pay more should i?
Best answer by Sophia
Hi Stephanie, as Dennis said, definitely wait till the 15th to change your plan. Prepaid doesn't offer any proration, so when you change your plan, you pay the full amount of the new plan AND you will lose what is left of your current plan. So wait till the final day before renewal, then select the new plan. Then you should indeed need to top up the remaining $11.50 - and your plan will change plus reset the renewal date to next month.
Hope that makes sense