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Question

Change from a monthly plan to prepaid, saving the number


Hi, I am now a user with 2-year plan that would be expired in several days. I want to change to a prepaid plan and I have bought the prepaid sim card. I got to know that I can save the number, is that true? And they reminded me to check my rest balance including the tab, I already paid the last one and my tab shows zero, can I change it now? Or when should be the best time to change? Thanks.

2 replies

Userlevel 7
Hi Mike,

You can change anytime you want. Whenever you follow the steps to activate your pre-paid line you will be asked if you want to port a number, select yes and then follow the on-screen instructions to complete the activation with your existing number.
Userlevel 7
Badge +4
Mathieu wrote:

Hi Mike,

You can change anytime you want. Whenever you follow the steps to activate your pre-pai...

It's less complicated to do the switch before you have to renew your monthly post-paid plan again. As a new prepaid customer, you are entitled to the activation bonus which will cover the cost of your prepaid SIM.

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