Koodo Community

Community

Solved

cant make or receive calls


I bought a Alcatel one touch for a family member a few weeks ago, it was properly activated and uploaded with $20.00.. They csnt make calls only text. Get s messages something about a talk boost.....what dors this mean?

2 replies

Userlevel 6
Badge +4
Hi there Joyce... From what I see seems like it was activated with the 15$ plan that only includes unlimited text messages... You will need to add a booster for minutes to be able to receive or make calls... Remember that when you receive a call it also counts towards your minutes... Enjoy
Userlevel 7
Badge +4
Yes, it's kind of silly but you can actually pay money into a plan and buy a prepaid cell phone without being able to talk on it!

Reply