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Question

Cannot make local calls with long distance add-on

  • 19 November 2019
  • 1 reply
  • 52 views

On my prepaid account, my Canada-wide booster minutes happened to run out, but I still had long distance booster (US/Canada) minutes left on my account. However, I was not able to make or receive any calls in Canada (including checking voicemail). Is this to be expected? I would have thought that the long-distance minutes would be used in a pinch?

(I cannot test anything since I needed to make calls and just bought minutes.)


1 reply

Userlevel 7
Badge +4

The long distance calls are only for long distance, the same way that the canada wide are only for calling within canada.

You'll have to purchase a canada wide booster in order to make those calls.

 

You can read the full breakdown of countries and boosters here:

https://www.koodomobile.com/en/help/long-distance-travel-and-roaming-prepaid

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