Koodo Community
Solved

Cancelled number reactivation

  • 7 October 2018
  • 3 replies
  • 576 views

I am on prepaid and was out of the country and didn't top or anything for five months or so. Now I can only use my phone for emergency calls. The current balance is -25.57$ and I think that means they owe me money, but I am not sure.

I want to be able to use this phone and number again, but trying to use my card to pay my bill produces an error. Is there a way to get the number un-cancelled?

Thank you!
icon

Best answer by Mats 7 October 2018, 20:41

Yes just get a prepaid sim and then activate using the link below.

https://activateprepaid.koodomobile.com/

Now is a good time to buy boosters as they are double value.

https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans
View original

This topic has been closed for comments

3 replies

Badge +4
Prepaid accounts have to be topped up within 90 days to remain active or they are closed. You'll have to start over again and your number is probably lost.
Prepaid accounts have to be topped up within 90 to remain active or they are closed. You'll have to start over again and your number is probably lost.

So basically I just go to koodo and start the same plan and get a new number? Thanks again!
Badge +4
Yes just get a prepaid sim and then activate using the link below.

https://activateprepaid.koodomobile.com/

Now is a good time to buy boosters as they are double value.

https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans