One of my phone lines is missing the Canada-wide Talk Booster 100 Bonus. I have no ability to make or receive calls for at least a month or two. This phone is used by my in-laws. They went to the Koodo store and were advised to use the forum as they were PrePaid customers. They are elderly and not to good with computers. I thought it was rude of the store not to assist them. They were told to make an extra payment. They now have $54 credit on their account and still no voice minutes. This is ridiculous.