Koodo Community

Community

Solved

Can't switch from postpaid to prepaid.


Hello, I am getting the following message when I check if my number is eligible to port:

"No, this number isn't eligible to move to Koodo Mobile because it is already active on our network"

And when I try to port, I have to fill a box with the following information: Alternate phone, which I have no clue what that is because I didn't have any other number when I registered.
icon

Best answer by Timo Tuokkola 4 November 2016, 11:16

The alternate phone is a number you can be reached at if something goes wrong with the port request. They obviously will not be able to call you on your cellphone if that is the case.

View original

1 reply

Userlevel 7
Badge +4
The alternate phone is a number you can be reached at if something goes wrong with the port request. They obviously will not be able to call you on your cellphone if that is the case.

Reply