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Can't see the recent booster added


Hi all! My account is 480sh/ 500 talk and 0/100 add on talk . Today I top up 25 talk booster . My account from -$1. Is now $25 . My online overview does not show the 25 top up I try to get today . What's happening? does the online account page is just delay updating or I have do few more steps ( how ?). Or the recent booster added will not show not unless my previous were all zero ? Thank you for helping

9 replies

Userlevel 7
Badge +4
It may take some time between the moment you bought it and the moment that it is applied. But if it's not updated soon enough I'll suggest to try again
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

Thank You I will wait
Userlevel 7
Badge +4
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

How long has it been?
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

An hour
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

Thinking if it needed additional tax, I just added $2 to my account ($27 right now ) and tried again "add on" but I only get to the part "yes-add booster add ons" . From that part it appeared frozen and no matter how I tap, it doesnt do anything .
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

Again thank you, it's all good now ! My screen just automatically updated . Maybe the account website just freezes or on s..llllowww....mooootionnnnnn Lol
Userlevel 6
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

Hey Emmanuel! Taxes get automatically added on when you make a payment.  If you decide to pay $10, we will charge you 10$ + tax. Can you try adding the add-on by our automated system via *611 from your phone? Press on 2 for Price plan/Booster purchase -> 1 for Booster purchase-> 2 to add a talk Booster. And from there you will hear the options as to which booster you can purchase. Keep us posted!
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

Hi ! Thanks for helping . It's all good now. After few attempts and web freezing , my account suddenly updated and booster was added. It took more than an hour . thank you
Userlevel 5
Robert wrote:

It may take some time between the moment you bought it and the moment that it is applied. But if ...

Glad to hear your issue has been resolved Emmanuel :) 

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