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can't receive calls


I have a prepaid phone each month which is constantly topped up ($15 a month). I ran out of minutes a few weeks ago. I have just realised I can't receive any calls and I have no idea why!

5 replies

Userlevel 7
Badge +4
You ran out of minutes.

$15 is the base plan only.  Did you buy more talk boosters?

Look on prepaid self serve to see if you have anymore talk minutes left to talk. 
Thanks! Do I need minutes to receive calls too then?
Userlevel 7
Badge +4
Danielle Spooner wrote:

Thanks! Do I need minutes to receive calls too then?

Yes!
Danielle Spooner wrote:

Thanks! Do I need minutes to receive calls too then?

I paid my $40 top up but still am not receiving calls
Userlevel 7
Badge +4
Danielle Spooner wrote:

Thanks! Do I need minutes to receive calls too then?

The $40 baseplan has povince wide calling.  Are you in your home province?
Can you make outgoing local calls?

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