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Question

can't make calls

  • 12 May 2020
  • 4 replies
  • 109 views

I have a basic prepaid plan with add-on long distance and Canada wide talk boosters. I could make and receive calls but a few days ago it started claiming I either don't have enough talk credit or I'm calling a country that is blocked. I have enough talk credit and am calling in my own province. What's wrong?


4 replies

Userlevel 7
Badge +4

What happens when you login to your prepaid self serve?  Do you see you have talk boosters available?

Yes, I have. $30 worth of long distance.

Userlevel 7
Badge +4

Are you trying to call long distance (international) or within canada?

Userlevel 7
Badge +4

You need potentially more than one type of booster, as Dennis suggested: Canada-wide for Canada only, long distance of international, roaming for calling while you are in the US.

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