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Can't log into my prepaid account.


I get a "Generic Error" every time I log into my prepaid account. Activated my phone yesterday and I can not send or receive texts and can not receive phone calls.
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Best answer by Daniel Koodo 3 November 2015, 23:33

Hi Steph!

For the Self Serve issue, I first suggest that you delete cache/cookies/history and try another browser as first troubleshooting steps.

Also, you can call 611 to verify that you have the correct base plan and booster. A power cycle (on/off) of your device can also help reboot the device.

Hope that helps 🙂 Keep us posted!

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Userlevel 4
Hi Steph!

For the Self Serve issue, I first suggest that you delete cache/cookies/history and try another browser as first troubleshooting steps.

Also, you can call 611 to verify that you have the correct base plan and booster. A power cycle (on/off) of your device can also help reboot the device.

Hope that helps 🙂 Keep us posted!

Reply