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Can't access my account


I forgot my password so I tried to reset it, but it said my user name doesn't exist so I tried to reset my user name and now it says that there's no account attached to my phone number. Has this happened to anyone before? Is there a solution? I can access my account over the phone but I prefer using the app or the website. I've used the website many times before so I don't know why it's not working now.

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Userlevel 7
Badge +4
Hi Jolene, The easiest solution is to call Koodo (*611) and ask them to sort if for you... it's free and they'll get you back in in no time 🙂
Sophia wrote:

Hi Jolene, The easiest solution is to call Koodo (*611) and ask them to sort if for you... it'...

Thx Jolene, that is indeed the best solution - I got things cleared up right away

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