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Can someone PLEASE confirm that picture messaging works without data add-on?


OK, so I've been to three different Kodoo kiosks and called Kodoo twice, and each time I get a completely different answer. Here is the deal: I'm interested in the $15/month prepaid plan that advertises unlimited text/picture messaging. The only thing I'm interested in is Picture messaging, however here is what I'm hearing from he Kodoo reps: - a data add-on is necessary, raising the monthly price (which would make the statement "$15/month for unlimited picture messaging" incorrect) - a data add-on is not necessary but the picture messages will only work when connected to wifi - picture messaging will work without a data add-on - picture messaging will work as long as the data is turned on on the phone (the data used for picture messages will be free, however any other data the phone uses will be charged) I tend to believe the last statement but I would like someone that actually has this plan to confirm that as long as the phone data is turned on, picture messages will be sent out and they will be included in the $15 monthly price. Also, how would the additional data be charged to the account (eg. phone checks email in the background)? Is there a per MB rate and what is it? Your help is appreciated.

21 replies

Userlevel 7
Badge +4
Data needs to be enabled but no data add on is required. Wifi has nothing to do with picture messaging. However if you use a data messaging app like whatsapp or google hangouts or iMessage then that requires wifi or data
Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged per Mb or Kb if the phone does use data with other apps? Also, a bit of feedback to Kodoo if they read these threads, I would suggest a bit more training for reps - it's very frustrating hearing contradicting statements every time I ask a question.
Userlevel 6
Ryan I. wrote:

Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged p...

Since you're on prepaid you can't use data for anything but picture messaging unless you have a data add-on. So having data turned on should not be an issue for you.
Userlevel 7
Ryan I. wrote:

Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged p...

^^^ Virtual Star! http://www.geek.com/wp-content/uploads/2014/06/thorne-star-head-590x330.jpg
Userlevel 6
Ryan I. wrote:

Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged p...

Whoa, evidently "virtual" stars are inifinitly more awesome than those other ones.
Userlevel 7
Ryan I. wrote:

Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged p...

"some html allowed" hehe
Ryan I. wrote:

Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged p...

I have wifi in my home. the $15 unlimited text and the $5 booster for talk time. I have NEVER been able to send/receive pictures. its really frustrating! 😠
Userlevel 7
Badge +4
Ryan I. wrote:

Thanks for the quick reply Dennis, that's what I thought. Any idea how much I would be charged p...

Is data enabled? Even with wifi, data must be enabled since it uses the data pipeline. Not data booster is required since mms is included in your plan
Userlevel 6
I'd like to know who said what here, could you elaborate on which points were given at the kiosk and which ones were from calling in. - a data add-on is necessary, raising the monthly price (which would make the statement "$15/month for unlimited picture messaging" incorrect) - This is just wrong. - a data add-on is not necessary but the picture messages will only work when connected to wifi - The wifi part is wrong, MMS doesn't work on wifi. - picture messaging will work without a data add-on - correct, but lacks specifics like that data needs to be on - picture messaging will work as long as the data is turned on on the phone (the data used for picture messages will be free, however any other data the phone uses will be charged) - correct, except for the charges part, that's only applicable to postpaid services. It's possible that the agent just missed that you're a prepaid customer though.
Please see below... I'd like to know who said what here, could you elaborate on which points were given at the kiosk and which ones were from calling in. - a data add-on is necessary, raising the monthly price (which would make the statement "$15/month for unlimited picture messaging" incorrect) - This is just wrong. - [b]Kiosk and call - a data add-on is not necessary but the picture messages will only work when connected to wifi - The wifi part is wrong, MMS doesn't work on wifi. - [b]Kiosk - picture messaging will work without a data add-on - correct, but lacks specifics like that data needs to be on - [b]Call - picture messaging will work as long as the data is turned on on the phone (the data used for picture messages will be free, however any other data the phone uses will be charged) - correct, except for the charges part, that's only applicable to postpaid services. It's possible that the agent just missed that you're a prepaid customer though. [b]Kiosk
Userlevel 7
Badge +4
Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

Hey Ryan, thanks sharing what happened. I'd love to get back to the actual kiosks and provide some feedback to them. Would you mind letting us know the store location(s)? Thanks!
Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

Absolutely! The two kiosks that had the wrong info were the kiosks in the Rideau Mall and Bayshore Mall in Ottawa.
Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

Kinda looks like a company that lays the foundation to justify hidden and surprise charges. Just saying as I have had service with THREE providers that include'pictures' with messages. No fumbling with data on off gotta connect to wifi crap. Perhaps Koodo should pull up their socks and fix this as it is a very very important feature. It has been for the last DECADE.
Userlevel 5
Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

All Canadian Carriers need Data ON to send and receive standard MMS (picture messaging)  on smart phones.
Sorry,  that's just the way it is.

Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

my data is turned on and i never have been abke to get picture messages
Userlevel 7
Badge +4
Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

What phone do you have and what plan?  Prepaid or postpaid?

Can you start a new post included those info  using this link.
https://community.koodomobile.com/koodo/topics/new
Ryan I. wrote:

Please see below... I'd like to know who said what here, could you elaborate on which points...

samsung galaxy ace Monthly
Badge +4
Is there a data block on your account, Sheila? I had the Galaxy Ace many years ago and was able to receive picture messages without issue. One problem was the lack of storage. An SD card was needed as there was not enough internal storage space to keep many pictures.

Have you given any thought to upgrading to a newer device? The Ace was an okay low-range phone for it's time. If you're on an older plan and have a positive tab balance, you could put this money toward a new phone. If you're comfortable with the layout of the Ace, the transition to a newer Samsung device will feel familiar. Koodo offers the Galaxy A5, the newest addition to Koodo's mid-range phone line-up. Or there's the option of purchasing certified pre-owned and getting the S5 Neo. Check out some of the other phones Koodo has to offer, below.

https://www.koodomobile.com/phones?IN...

Newer phones are much faster to get around on than the Ace. Most phones today have enough room to save pictures to the phones' internal storage, an optional SD card or to cloud-based storage. You'll notice a difference in speed compared to the Ace when sending or receiving picture messages. Just providing some suggestions and something to think about.
Userlevel 1
My kid has pre paid ....15 buck a month basic plan..... and she definitely has pics in and out and all included in plan..... only thing extra is paying the tax man on the 15 bucks.....
Userlevel 1
I had same issue on iphone. Data needs to be enabled on smartphones to get picture msgs but ofcourse other apps if not carefull will eat/run behind scenes. I mentioned before, koodo should make example and provide 50-100mb of data foe that purpose. Thats my take on this topic
Userlevel 7
Badge +4
chris wrote:

I had same issue on iphone. Data needs to be enabled on smartphones to get picture msgs but ofco...

On prepaid  it works as YDOUTHINK stated. For Post-paid, Koodo offers a data block option that prevents all data except picture message data from accessing the network.

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